Consumer is a person who buys products or takes benefit of any service for a consideration which can be used personally or can be used to earn livelihood. If being a consumer you aren’t satisfied with the quality of a service or the standard of a product you’ve purchased or have agreed to purchase, you can file a case in consumer court within two years of the grievance.
Consumer Protection Act (CPA) has been implemented (1986) which protects the consumer from exploitation that business practice to make profits which in turn harm the well being of the consumer and society. Consumer courts have been established so that the consumers can enjoy their rights. This Act presents Three- tier Grievances Redressal Machinery such as District Forum, State Commission and National Commission.
The new amendment in august 2019 has made several changes to the previous CPA 1986. The new amendment has widened its scope for consumer protection in India. The new Act empowers consumers by enhancing responsibilities not only to the sellers, manufacturers, service providers, but also the endorsers of such products. The amendment act of CPA has also attempted to effortlessness and fastens the process of consumer disputes resolution by increasing the pecuniary jurisdiction of the commissions, attaching mediation cells, increasing the members of the commissions, imposing higher penalties etc. The new amendment in CPA has made everyone involved in a transaction, other than the consumer, will have to be more careful and cautious than ever before.
Misguiding consumers and using unethical means for personal profit has always posed a threat to consumer protection. Rishabh Gandhi and Advocates strive to protect consumer rights and offer his high-end expertise to his clients. The firm’s efforts to achieve the best results for the clients have famed RGAA as one of the best Consumer Court Lawyers who represents individuals as well as companies before the Consumer Dispute Redressal Forums. The Firm provides services of litigation at all levels, including filing and defending consumer complaints before District Consumer Redressal Forum, State Consumer Disputes Redressal Commission, National Consumer Disputes Redressal Commission.